Hey there! At Petmook, we’re not just another online pet store—we’re a small team of pet lovers who genuinely care about your furry (or feathery, or scaly) friends. Seriously, we’ve been in your shoes—scrambling to find the perfect toy for a picky cat or the right food for a dog with allergies. That’s why we’re here.
Fun fact: Our founder, Sarah, still replies to most customer emails herself. She once spent an hour helping a customer find a discontinued hamster wheel because, well, "Mr. Whiskers deserved the best." That’s the kind of heart we put into this.
Got a question? A story to share? Or maybe just want to chat about your pet’s latest antics? We’re all ears. Here’s how to reach us:
Prefer typing? Our live chat (bottom right corner) is manned by real humans—no bots, we promise. Though Benny might occasionally walk across the keyboard.
Let’s be honest: some companies treat feedback like junk mail. Not us. When you suggested we stock that organic catnip last year? Done. When you asked for more XL dog beds? We tripled the selection. Your ideas shape Petmook, so keep ’em coming.
P.S. If you’re wondering why we’re called "Petmook"... well, that’s a story involving a typo, a goldfish, and a very confused barista. Ask us about it sometime.
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